Our policy lasts 3 days. If 3 days have gone by since your date of delivery, unfortunately, we can’t offer you a refund/return or exchange.
Once the amount has been received, the company will refund the amount only in the following cases.
- In case of damaged or defective items the contents of your shipment and the original packing must be returned along with damaged or defective goods. The company will either re-send the goods or issue you a full refund as per the discretion of the customer only after necessary verification & inspection.
- In case of different product dispatched: Do not worry, if, upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at firstname.lastname@example.org. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
- If there is a mismatch in size, colour or design or in case an item is missing in combo order.
It may take 7-15 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
Please ensure that the product is in original condition and unused with all the tags intact to enable your request to be processed.
NO return is accepted for the products belonging to categories - Personal care, Cosmetics, Lingerie, sleepwear, innerwear and all health//lifestyle products.